Your privacy matters to us. This page explains exactly what personal information 38 ph collects, why we collect it, how we use it, and what rights you have as a player based in the Philippines. Please read through this policy so you know how your data is protected.
When you create an account or use the 38 ph platform, we collect certain personal information that is necessary to operate your account and deliver our services to you as a player in the Philippines. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or requesting withdrawals. We also collect technical information such as your IP address, device type, browser version, and session activity logs, which help us maintain platform security and improve your overall experience. If you contact our support team, we may retain records of that communication, including any documents you submit for identity verification purposes. We collect only the information that is genuinely needed to run your account, process transactions, and comply with our legal obligations under applicable Philippine law. We do not collect sensitive personal information such as government-issued identification numbers unless it is specifically required for regulatory compliance or account verification. All information collected is stored securely and handled in accordance with the principles set out in this Privacy Policy.
The personal information we collect is used primarily to create and manage your player account, process financial transactions, and provide you with access to the games and features available on the 38 ph platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies that may affect your use of the platform. Your transaction history and activity data help us detect and prevent fraud, money laundering, and other forms of financial crime in line with our obligations under Philippine regulations. We may use aggregated, anonymised data to analyse platform performance, understand how players interact with our games, and make improvements to the overall user experience. If you have opted in to receive promotional communications, we may use your email address or mobile number to send you information about offers, new games, or VIP programme updates — you can opt out of these at any time by contacting our support team. We do not use your personal data to make automated decisions that would have a significant legal or financial impact on you without human review. All use of your data is limited to the purposes described in this policy, and we will not use it for any purpose that is incompatible with those stated aims.
38 ph does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party service providers we work with are required to handle your data securely and in accordance with applicable privacy standards, and they are not permitted to use your information for any purpose beyond the service they provide to us. In certain circumstances, we may be required by law or by a regulatory authority in the Philippines to disclose your personal information, and we will comply with such requirements while taking reasonable steps to notify you where permitted. If 38 ph undergoes a business restructure, merger, or acquisition, your personal data may be transferred to the successor entity, but it will remain subject to the same privacy protections described in this policy. We will never share your data with any party in a way that is inconsistent with the purposes for which it was collected. If you have concerns about how your information is being shared, you are welcome to contact our support team for clarification.
The 38 ph platform uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your preferences, and provide you with a consistent experience across sessions. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use core features such as logging in and maintaining your session. We also use analytical cookies to understand how players navigate the platform, which pages are visited most frequently, and where technical issues may be occurring — this data is used solely to improve platform performance. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit the functionality available to you on the platform. We do not use cookies to track your activity on other websites or to build advertising profiles for third-party marketing purposes. Any data collected through cookies is handled in accordance with the same security and confidentiality standards that apply to all personal information on the platform. If you have questions about our use of cookies, our FAQ page provides additional guidance.
We take the security of your personal information seriously and have implemented a range of technical and organisational measures to protect your data from unauthorised access, loss, or misuse. All data transmitted between your device and the 38 ph platform is encrypted using industry-standard SSL technology, ensuring that your account credentials and financial information are protected during every session. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data handling responsibilities. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the platform's data infrastructure. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities in the Philippines as required by applicable law, and we will take immediate steps to contain and remediate the incident. While we make every effort to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account and to keep your login credentials confidential. If you suspect any unauthorised access to your account, please contact our support team immediately through the FAQ page.
As a player based in the Philippines, you have certain rights in relation to the personal data that 38 ph holds about you, and we are committed to making it straightforward for you to exercise those rights. You have the right to request access to the personal information we hold about you, and we will provide a copy of that data within a reasonable timeframe upon receiving a verified request. If any of the information we hold is inaccurate or out of date, you have the right to ask us to correct it, and we will update our records promptly. You may also request that we delete your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected, subject to any legal obligations that require us to retain it. If you wish to withdraw your consent to receive marketing communications, you can do so at any time and we will update your preferences without delay. To exercise any of these rights, please reach out to our support team — contact details are available on the FAQ page. We will respond to all data rights requests in good faith and in accordance with our obligations under applicable Philippine privacy law.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations in the Philippines, resolve any disputes, and enforce our agreements. When your data is no longer required for these purposes, we will securely delete or anonymise it in accordance with our internal data retention schedule. This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or the services we offer on the 38 ph platform. When we make significant changes to this policy, we will notify you through your registered contact details or by displaying a prominent notice on the platform. The date at the top of this page will always reflect when the policy was last reviewed, so you can check back at any time to see the current version. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of the platform after any update to this policy constitutes your acceptance of the revised terms.
If you have any questions about how 38 ph handles your personal data, our FAQ section is a great place to start. You can also create an account and explore the platform — your information is always in safe hands.